Shop Terms
Version 2026-10-03. These terms apply to orders from the online shop at frostyrollers.com.
1. Who you are buying from
The shop on frostyrollers.com is run by Frosty Rollers (“we”, “us”). You can contact us at hello@frostyrollers.com, on +44 7777 647037, or by post at 74 Eastern Avenue, Chippenham, Wiltshire SN15 3LW.
2. Your order
Prices are shown in pounds and include VAT where it applies. Postage is shown in your basket before you pay.
Your order is accepted when your payment goes through and we email you a receipt. If we cannot supply something you ordered, for example because it has sold out, we will tell you and refund you in full for it.
We deliver to addresses in the United Kingdom only.
3. Delivery
We aim to post your order within 5 working days and will email you when it is on its way. If it has not arrived within 30 days of your order, tell us and we will send a replacement or refund you.
The goods are your responsibility once they are delivered to the address you gave us.
4. Changing your mind
You can cancel your order for any reason within 14 days of the day you receive the goods. Tell us by email or post; you do not have to give a reason.
Send the goods back to the address above within 14 days of telling us, unused and in the condition you received them. You pay the cost of sending them back unless they are faulty or not what you ordered.
We refund the price and the standard postage within 14 days of receiving the goods back (or proof you have sent them). We may take off an amount if the goods have been handled more than you would need to look at them in a shop.
Opened syrups and other sealed food items cannot be returned once the seal is broken, for health reasons, unless they are faulty.
5. If something is wrong
If goods arrive faulty, damaged or not as described, tell us. Under the Consumer Rights Act 2015 you can reject them for a full refund within 30 days, and after that you are entitled to a repair or replacement, or in some cases a refund.
We are not responsible for losses that were not foreseeable, or for business losses. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Nothing in these terms affects your statutory rights.
6. Your information
We use your name, email, phone number and address to take payment, post your order and contact you about it. Payments are handled by Stripe; we never see your full card number.
We do not send marketing emails unless you have asked for them. To ask what we hold about you or to have it removed, email hello@frostyrollers.com.
7. Complaints and the law
If you have a complaint, email us and we will look into it.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.